FAQ

What is LGB BANK Online banking platform?

LGB BANK new online banking is a secure online banking website and mobile application that has been updated with a new look and feel as well as additional banking functionalities…The current online banking site has been redeveloped to leverage the latest digital functionality available and create alignment with the LGB BANK Mobile banking application ensuring a like for like experience across our digital platforms.

How do I register?

It's safe, convenient, easy and FREE.  To enroll in LGB BANK Online banking platform, just visit your branch, complete the Application Form, and sign the Terms and Conditions, a User ID and a password will be assigned to you to access both LGB BANK Online channels (Internet Banking and Mobile application). As a further boost to security, you will be asked to choose your own password at the first login.

What are the services available?

LGB BANK Online banking platform allows you to:

• Check your LGB BANK different account(s) balances 
• View various statements according to your own specifications, either by date, amount, or both 
• Monitor both paid checks and those sent for clearing, inside or outside Lebanon 
• Perform transfers of funds between your own accounts or to other LGB BANK accountholders 
• View the features of all LGB BANK products and services 
• View the details of any standing orders applied to your accounts 
• View information on card limits, purchases, and cash withdrawals 
• View the outstanding balances and histories of your LGB BANK loan(s) 
• Perform service requests such as ordering a checkbook or statement of account, requesting a card termination/replacement/reissuance, or reporting a problem.

Which of my account(s) can I access online?

All of your active accounts can be seen online. However, you are free to select certain accounts that you wish to display via LGB BANK Online Banking and keep others inaccessible. For your convenience, our system organizes your accounts and other products and services into the following groups:

 

• Current Account(s)
• Deposit Account(s)
• Saving Account(s)
• Loan(s)
• Overdrafts/advances
• Checks under collection
• Credit Card(s) 
• Debit Card(s) 
• Other Account(s)
• Loyalty Points/Miles accumulated

Can I generate a statement of account(s)?

 

Yes, you can – and no, you won’t be charged for any fee.

You can generate your onscreen statement by selecting one or both of the options below:

 

• Select period of time (from/to) 
• Select range of amounts (from/to) 
• You also can save the statement, download it to Excel or PDF, or print it out / all free of charge.

 

Can I transfer fund online?

 

• Through LGB BANK Online Banking, you can transfer funds from one of your accounts to another 
• These transfers are received instantly, and the account balances are updated automatically 
• Any amount can be transferred as long as it does not exceed the LGB BANK’s predefined parameters or your personal transaction and daily limits 
• Once you confirm the transfer, a fund transfer receipt showing all transfer details is displayed on your screen.
• Please note that foreign exchange (FX) transactions will be checked against both a daily limit per customer and a daily limit per currency.

Why was my fund transfer rejected?

 

Your transfer may be rejected for several reasons: 

 

• Not enough funds available in “from” account
• Your overdraft limit has been reached 
• The Bank’s limits are exceeded 
• Your predefined limits are exceeded 
• A posting restriction has been placed on your account, whether by the Bank or at your own instructions 

What are the transactions I can make online?

 

• You can transfer funds from and to any of your current accounts, provided you have made them accessible through Internet Banking. Where applicable, you will always be presented with a displayed exchange rate that requires your approval before the transfer is executed
• You can perform FX transactions at any time as long as it does not exceed the pre-defined limits described above

What are the requests I can make online?

 

LGB BANK Online banking platform allows you to request different services:

 

• Order a checkbook and select the branch where you want to pick it up 
• Report the loss of your passbook. A temporary restriction will be placed on the account in question, but you will have to visit your branch to sign a confirmation letter
• Cancel a lost or stolen card and request a replacement card
• Report any problem by clicking on “Contact Us”

What can I check about my Cards position online?

 

• Check your credit and Debit cards with their total remaining limits.
• Your debit cards with the total remaining limits and balances of the current accounts linked to the cards.
• Your accumulated Loyalty Points/Miles on each card. 
• You will also be able to see the details of all transactions on any of your cards going back a full year.

Yes, if your card has been lost or stolen, you can use Internet Banking to order its cancellation and reissuance, but your request will NOT be executed on the spot. Instead, it will automatically be routed to Customer Service and a representative there will do it, typically within one business day. For maximum security, whenever possible, we recommend that lost or stolen cards be reported over the phone 1241 or in person.