HOW LGB BANK ONLINE BANKING PLATFORM PROTECT YOUR INFORMATION  

LGB BANK Online Banking platform is developed based on high International Security Standards, with a very high level of encryption. Nonetheless, you can and should take precautionary measures on your end too.

Encryption

Information exchanged between your computer and our web server is secured through encryption. Encryption converts the information into a form that is unreadable as it travels along the internet. You must have a browser that supports high level of encryption to access the online platform.

Password Protection

To protect your password, LGB BANK Online banking platform will periodically request that you change your password. When changing your password, you will be shown whether your password is considered weak, medium or strong. Strong passwords are harder for a fraudster to guess.

Here are some useful recommendations:

• Make your password hard to guess or figure out: 
• Minimum eight characters 
• Use an alphanumeric password (i.e. one with both letters and numbers) that also includes both upper- and lower-case letters, as well as special characters (%, &, ", \, !, /, ;, :, <,>, [, ], ^, {, }, |, ~, \\). Avoid using dictionary words or known facts such as your date of birth, first name, spouse’s name, favorite sports team, etc.
• Do not make your password the same as, or similar to, your User ID
• Never share your password with anyone else
• If you are connecting from a public place, make sure no one is looking over your shoulder or peeking at your screen
• If you need to leave your computer for any period of time, log out from the Internet Banking system and use a password-protected screen saver
• If you are sharing your computer with others, always log on to under your personal account and log out before leaving

Session Logout

You should always log out of the online banking facility when you are done in order to prevent any other user to manipulate your online activities and act as you, especially if you are using a shared or public computer.

It should be noted that in case you did not log out, the online banking system will automatically log you out after a period of time.

Protecting your Privacy

In order to protect your personal information, you have to enter your username, password and a dual authentication factor (i.e. One Time Password (OTP) before gaining access to pages that contain your address, phone number, and login credentials. Providing these credentials will confirm your identity so that only you can see and modify your personal information.

HOW CAN YOU PROTECT YOUR INFORMATION  

The minimum requirements needed for your computer

You can use LGB BANK Online banking platform on any PC or through mobile phones or Apple computers using compatible browsers supporting the following browsers versions:

• Mobile devices:
  • Android:
    • Chrome: 45+
    • Firefox: 38+
    • Android Browser: 5
  • IOS:
    • Chrome: 45+
    • Firefox: 38+
    • Safari: 9+

 

• Desktop devices:
  • Windows:
    • Chrome: 45+ 
    • Firefox: 38+
    • Internet Explorer: 11 
    • Microsoft Edge: 12+
    • Opera: 30+
  • Mac:
    • Chrome: 45+
    • Firefox: 38+
    • Opera: 30+
    • Safari: 9+

 

Your software up-to-date

 

Equip your computer with firewall and virus-protection software. Make sure its operating system is always updated. Do not download software from suspicious sources. Always use a strong password that combines letters and numbers, and change it regularly. Avoid storing sensitive information on your mobile device. Never respond to emails claiming to be from a bank or any company and that’s asking for your account information or personal details.

Always keep your virus protection software up-to-date. This will help protect you against programs that attempt to install themselves onto your computer hoping to capture personal information. Anti-spyware protection is also recommended to prevent against malicious programs.

Always keep your computer's operating system up-to-date. Check regularly for the availability of security-related patches.

Always verify when accessing your online banking website that the HTTPS appears in the navigation toolbar; browsers should display a warning if they receive an invalid certificate. Do not proceed if you have received a warning of invalid certificate.

Verify that your Bank address (URL) is secured: The letter "s" in "https" confirms that the site is fully secured (e.g. https://www.lgbonlinebanking.com).

Your Online banking password reset

 

When accessing LGB BANK Online Banking platform for the first time, you will be forced to change your password for security reasons. If you forget your password or your User ID, click on reset password and follow the requested procedure or report it to LGB BANK Customer Service in the branch or LGB BANK Call Center by calling + 961 1 965965, or by sending an email to complaints@lgbbank.com so we can provide you with a new one. 

Please note that three (3) wrong consecutive login attempts will block your account until you contact your branch and request reactivation.

 

Never send e-mail that contains your personal information. This may include your address, account numbers, credit card numbers, and login credentials. E-mail is not encrypted and can be intercepted. To send us confidential information, log into your online banking account and use our Secure Message service. Never respond to an e-mail that asks you to click on a link to connect to the bank. These e-mails are scams (called "phishing" scams).for reasons having to do with confidentiality and security, LGB BANK will never send you an e-mail, text, or SMS requesting personal data. Should you ever receive such an email, call us immediately on our 24/7 Call center 0961 1 965965 or email us on complaints@lgbbank.com

 

For further information, please refer to the Privacy & Information Security Tips in Customer Protection section available on LGB BANK website www.lgbbank.com